Returns & Exchanges
At Tambora Boutique, we want you to love your purchase. If you are not completely satisfied, you may return your full priced item within 5 days of delivery for store credit. Items must be posted in the mail within 5 days of receiving your order.
Please note that discounted sale items, jewelry, and intimates are final sale and cannot be exchanged.
We appreciate your understanding, and we thank you for supporting our small women-owned business!
Return Process
Before sending your return, please email our customer service team to obtain return approval at tamboraexchangellc@gmail.com within the allotted timeframe.
Returns may be shipped to or dropped off at our brick-and-mortar store:
Tambora Boutique, 112 N Tennessee St, Suite A, McKinney, TX 75069
Store Credit
Store credit is valid for 12 months and may be redeemed online or at our Tambora Boutique location.
Store credit is non-transferable, cannot be redeemed for cash, and cannot be refunded to the original form of payment once it has been issued. You will receive an email with instructions on how to access and apply your store credit.
Return Conditions
Unless we made an error with your order, customers are responsible for all return and exchange shipping costs.
To be eligible for a return or exchange, items must meet the following requirements:
- Unworn (any garments that appear to have been worn, washed, or altered in any way will not be accepted).
- Original sale tags are attached.
When shipping your return, we recommend using a shipping service that provides tracking or delivery confirmation, as you are responsible for the package until it has been received.
Once your return arrives, it will be processed within 1–2 business days. If you requested an exchange, we will ship your replacement item and contact you to confirm that it has been shipped. If you requested store credit, we will issue the credit to your account.